FAQ'S

1. What is a domain name?
The purpose of a domain name is similar to that of a street address or telephone number. The domain name directs customers to you on the Internet. The domain by itself is not your email or web address. The domain does form the base from which these addresses are derived. For example: Company Name: xyz Domain Name: xyz.com Web Address: www.xyz.com Email Address: info@xyz.com

2. What pages should I include my website?
Before you start thinking about what to write on each page of your website, it is important that you create a plan, which lists all the pages you wish to include. Below is a list of the most commonly used pages: (a) Home Page (First Page) (b) About Us (c) Products / Services (d) Contact Us (e) Enquiry form, etc.

3. Do I really need a website?
If you consider the benefits, the answer is pretty clear: (a) Save time -Don’t spend hours on the phone, direct customers to your website, where you can provide all the information they need. (b) Save money on advertising – Instead of paying for large ads, simply advertise your website (c) Be flexible in your message – Change the content as your business changes (d) Save money on postage – Email customer’s news about your products instead (e) Gain exposure to new customers – You will reach more local clients as well as interstate and global markets. (f) Have a more professional image – Keep up with the times and your competitors. If your clients are asking whether you have a website, now you can answer “I will tomorrow”. (g) Have your business open 24/7. Provide customers information when THEY need it. If you don’t someone else will.

4. What is Sms Marketing?
Mobile Marketing involves communicating with the consumer via cellular (or mobile) device, either to send a simple marketing message, to introduce them to a new audience participation-based campaign or to allow them to visit a mobile website.

5. What is Sender ID & how does it work?
Sender ID is the header of your SMS which means, messages will be delivered to the customers in the name of your Sender ID. Normally Sender ID will be your Company/Brand name. However you can set any Alpha Numeric ID of 8 characters as Sender ID.

6. I would like to have my own website and office management software integration with SMS sending facility for my business; will you provide these services?
Off course our development team will do it for you. Charges will be applicable. Please call Us.

7. I have a website & I want to offer free SMS to my website visitors? Is it possible?
Yes, you can easily integrate our API code which is compatible with all web application and software into your website.

8. How Long Can Text Messages Be?
A standard text message is limited to 160 characters in english and 70 characters in hindi. Characters means letters, numbers, spaces, symbols and punctuation. 1 SMS credit is needed to send 1 SMS. Example, 1 SMS Credit = 160 Characters = 1 SMS

9. How do you handle communications and meetings in case your development resources are located abroad?
We use teamviewer, anydesk or telephone calls for scheduling the meetings. We provide our customers with the access to our project management tool, which allows them to monitor the progress of their project at any hour of the day. If required, we fix meeting datae & time with clients to discuss more on projects.

10. How many development resources do you usually assign to a project?
The number of resources employed for a project depends entirely upon the scale and complexity of the project. For example - we allocate developers, tester and designer for a project. In addition, each project will have a Technical Architect, Business Analyst and Project Manager. We can increase the number of resources depending upon the customer/project requirements.

12. How do you handle change requests from your customers?
We have a standard procedure of handling change requests from our customers. Firstly, we seek their approval for any change request. After the customer approves the request, we do an impact analysis. This allows us to deliver the timelines and cost estimates to the customer. Once the customer approves the estimates, we implement the changes.

13. Do I need to be tech-savvy to cooperate with you and order a software application?
You certainly do not have to be a software development expert, that's what we're here for :) We welcome your experience in that matter if you happen to have any, but are prepared to guide you through the whole process and explain everything. Focus on your needs and we'll deliver what you require.

14. How can I be sure you work at my project as much as you declare?
We thoroughly monitor our developers and control how much time they spend on each task down to the exact minute. We evaluate the result after every two weeks, we test our work (we conduct both development and acceptance tests), we present it to you, we apply your feedback so you know you get what you are paying for.

15. What happens after you finish my project?
Hopefully the project is exactly what you dreamed of :) But apart from delivering a finished product, we are happy to provide you with technical support and maintenance should you need it. After all, we know our work inside out. Feel free to contact us if you need any help.

16. Are you able to double the size of the team involved in the project if the need arises?
Whether you want to expand your product or create a completely new one simultaneously, and then again focus only on one of your projects, we are always ready to adapt to your requirements. If the work is less intense team size can be reduced. When improvements need to be implemented fast, we can quickly assign additional team members to speed up each phase of the development process.

17. Can the software be upgraded in the future ?
Of course! We are always happy to improve, upgrade and further develop our work.

18. Will a project manager be assigned to me as a contact person? Will this contact person be available throughout the time the software is being developed?
Yes. All our customers are assigned a liaison that serves as their guide and information source throughout our whole cooperation.

19. My product is very complex and innovative, I’m dealing with many legacy systems and complicated tech structure in my company. Will the app be compatible with our technology and perform despite those difficulties?
When it comes to preparing an IT project there is no place for half measures. We prepare a Proof of Concept. It is a product development technique that helps us examine if the concept is feasible to realise from tech and business perspective and gives us an idea on how the product should be developed.

20. How much do you charge?
It depends on many things: project scope, time spent on the project and technological issues. We know it sounds vague but its simply honest. Remember that each software project is different, especially if you had a particularly original idea. We do not want to give you an unrealistic estimate, instead we want to provide you with the best quality possible within your budget.

21. Why I choose you?
When you engage with us for work, we first develop a strategy. Till the time project gets complete, we work in consultation with you, step by step to implement strategy to your full satisfaction. Our expert developers work with you to determine the focus, purpose and style for your site.